Lesson series

Advanced Certificate in Hospitality and Tourism Management

Learn about the hospitality and tourism industry, including sales and marketing, food and beverage operations, and an overview of the hotel operations.
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What's included?

Tourism and Hospitality Business Management

This chapter provides students with a broad introduction to modern hospitality and tourism business operations. It provides an overview of the different functions, roles and activities that span across the different departments. This chapter helps one better appreciate how each department can work together towards achieving the company’s objectives.

Services Marketing and Customer Service

The aim of this chapter is to introduce learners to services marketing techniques and to provide an understanding of the role of customer service in the hospitality and tourism industry.

Students will be introduced to the principles of consumer behaviour and the marketing mix

Managing Food & Beverage Operations 

This chapter covers the different aspects of the food and beverage industry including different styles of food and beverage service outlets, rating systems and current industry trends. 

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Online learning and training have become an essential part of our society. LearnWorlds is one of the top platforms to create and sell online courses.
Senior product manager
Online learning and training have become an essential part of our society. LearnWorlds is one of the top platforms to create and sell online courses.
Senior product manager
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